Consumer Protection Law in Turkey: Rights and Remedies for Foreigners

Foreign nationals residing in or visiting Turkey enjoy the same consumer rights as Turkish citizens under Law No. 6502 on the Protection of Consumers. Whether purchasing goods, engaging in online transactions, or contracting services, foreigners can rely on Turkey’s robust consumer protection laws to resolve disputes and seek remedies. This guide explains key consumer rights, common challenges for foreigners, and available legal remedies.

• Turkey’s Law No. 6502 guarantees fundamental consumer rights, such as protection from unfair commercial practices, the right to clear and accurate information, and the right to safety and quality in purchased goods and services.
• The law applies to both online and offline transactions, covering areas such as product liability, misleading advertising, and contract termination.

• The law applies to all consumers, including foreign nationals, in transactions where goods or services are purchased for personal or household use (i.e., non-commercial purposes).

• Foreigners may face challenges in understanding contracts, warranties, or consumer rights due to language barriers. While many businesses offer services in English, official documents and legal processes are usually conducted in Turkish.

• Foreign nationals, especially tourists, may encounter misleading advertisements or unclear terms when purchasing goods or services. This is particularly common in sectors such as real estate, tourism, and retail.

• As e-commerce grows, foreigners in Turkey increasingly purchase goods online. However, issues such as delayed deliveries, incorrect items, or difficulty in returning products are frequent consumer complaints.

• Under Turkish law, consumers have the right to clear and accurate information about the goods or services they purchase, including price, quality, and warranty terms. This right applies to all marketing and advertising materials.

• For online or distance sales, consumers have the right to withdraw from the purchase within 14 days without any penalty. The seller is obligated to refund the full payment, provided the goods are returned in their original condition.

• Products purchased in Turkey generally come with a minimum 2-year warranty. During this period, if the product is found defective, the consumer has the right to request repair, replacement, or a refund.

• Consumers can file a complaint with the Consumer Arbitration Committees for disputes involving amounts under a certain threshold (currently 66,000 TRY). For disputes above this amount, claims must be filed in Consumer Courts.

• The Consumer Arbitration Committees provide a quick and inexpensive method for resolving consumer disputes. Foreign nationals can file a complaint without the need for a lawyer, and decisions are binding.

• For larger claims, foreign nationals can take legal action in Consumer Courts. These courts handle cases involving breaches of consumer rights, contract violations, or fraudulent practices. The legal process may take longer, but the courts can enforce significant penalties, including compensation.

• In 2023, Turkey increased penalties for businesses that violate consumer rights, particularly in cases of fraudulent advertising and failure to honor warranties. These penalties are designed to protect both Turkish citizens and foreign consumers more effectively.

• With the rise of e-commerce, Turkey has introduced new regulations to improve online consumer protections, ensuring transparency in product listings, delivery times, and refund policies.

Foreign nationals in Turkey are fully protected under Turkish consumer protection laws, with rights to refunds, repairs, and legal recourse in cases of fraud or contract violations. Understanding these rights, especially when dealing with online purchases or unclear contract terms, is essential. Utilizing consumer arbitration or seeking legal advice can help foreign consumers resolve disputes effectively.